
Frequently Asked Questions
How long do shipments take?
We ship to Bogotá and Cartagena within 1 to 2 business days . For other cities in Colombia, the estimated delivery time is 3 to 5 business days .
Where do you ship to?
We ship to all cities and municipalities in Colombia. No matter where you are in the country, our products will arrive at your door with the same care we put into creating them.
How can I track my order?
Once your order is shipped, you'll receive an email with the tracking number and link. You can also contact us if you need assistance.
Can I exchange or return a product?
Yes, we accept exchanges and returns within the first 8 calendar days after receiving the product, as long as it's unused and in its original packaging. Write to us and we'll help you through the process.
Are the products natural or do they contain chemicals?
Our products are formulated with natural ingredients, free of parabens, sulfates, and silicones. Each formula is designed to care for your skin and the environment.
Do you have a physical store?
Yes, here you can see our points of sale
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